Work

  • Understanding trust, accuracy, and adoption in an AI assistant

    What happens when customer service associates must make real‑time decisions with AI support during live customer calls?

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  • Publications

    Browse work

  • Eleanor Parks

    MARKETING DIRECTOR

    Creative and strategic in equal measure, our marketing director brings fresh ideas to every campaign. They turn insights into action and help our message resonate with the right audience.

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  • Karl Holland

    CUSTOMER SERVICE MANAGER

    Friendly, attentive, and always ready to help, our customer service manager ensures every interaction is a positive one. They keep communication clear, timely, and human.

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